KJM has always strived to provide the very best after-sales service.
Customer Care
However your products do require both cleaning and some minor maintenance (lubrication).
This section of our website should help you understand what is required and what products are best advised to use. In the menu above or to left (In this section) depending upon what device you are viewing this on, you will find further information on cleaning, maintenance, advice on condensation on double glazing, warranty claims and a link to some external websites who provide more useful information on our products.
We do have a full-time Service Engineer, who can carry out a service for you on your behalf, for a reasonable charge. We are also happy to provide quotations for replacement glass sealed units, replacement handles and locking mechanisms on both KJM and non-KJM products. Quotations are free.
- Replacement Double Glazed Units
- Replacement Hinges
- Replacement Locks
- Servicing
See also Double Glazing Repairs
If you are unsure of anything we always ask that you contact us, and would be happy to provide you further information.
We have used KJM for a few jobs in the last few months. We can’t recommend them highly enough. Superb service, from the whole of the team, from beginning to end. The front door was a bit of an emergency so Paul squeezed us in for measuring up, and Emma offered us the first opportunity available for installing.
Josh and Charlie fitted all 3 jobs, and were very tidy, friendly and respectful, really nice guys. Great service & great products – we will be going back to them to replace the rest of the windows when we are in a position to do so.
Laura Hallsworth
Recently had a new door installed by KJM and cannot fault them at all. From start to finish the whole team was professional and so easy to deal with. Kept us updated throughout and the fitters were great – we have a vulnerable adult living with us and the fitters even took time to ask if there were any considerations for them ahead of the work.
The work was done ahead of time and to a great standard and we’re incredibly pleased with the result. Won’t hesitate to use them again and recommend to others – a shining example of top-notch service.
Simon Rees
Great team to engage with! KJM were a referral and were very easy to deal with, knew the products, discussed our options and very fast to respond to any queries or similar. The product is great – does exactly what it should and we couldn’t be happier with the service.
The fitting team were excellent, no mess, no rubbish left behind and always polite, professional and real grafters. It’s unlikely we will need to replace these windows or doors, but if we ever move, I would be straight back onto KJM to replace them in the new house.
Craig Garrod
Our Accreditations
Throughout our business history, we have been delighted to receive several accreditations, awards and partnerships in our fields. We have installed many large projects for clients such as Winchester City Council, Peverel, RLHA, Grainger PLC and The Diocese of Winchester.
We have also become Which?, Checkatrade and FENSA approved for our services as we continue to provide our customers with high quality home improvement services and products.
Contact Us
We proudly offer various products and services for our customers and homeowners around Andover and Hampshire. If you want more information on our services or a quote, contact us today using our contact form, and we will endeavour to respond as soon as possible.