Our return to work strategy

Our return to work strategy

Update – 20/05/2021

• Revised Office Opening hours  Monday to Friday 9.00am to 5.00pm – Saturday 9.00.am to 2.00pm – Sundays Closed  
• We remain very busy and would like to apologise for current wait times for both sales appointments and installations

Restrictions permitting 

It would also be advisable to also make an appointment on Saturday, as you could have to wait to see a sales-person, or for the previous customer to leave. Although we dont mind families coming in, we would ask that we maintain the correct distancing at all times.

Current economic climate

It seems highly likely that social distancing will remain in place, certainly for the medium to long term, so as a business we have implemented a safe return to work plan.

So what can we currently do for our customers?

• House calls for surveys and installations are operating as normal
• UPDATE April 2021 – Normal service with social distancing measures in place
• Trade supply only for windows and doors from the majority of our range (please note lead times are currently much longer than normal)
• Service calls
• Online quotations via email
• Online quotations through the use of modern technology like video calls
• Installations are at 100% capacity.

Our plan to move foward

We have developed a Safe Operating Procedures document for both our staff and customers. Clicking the link will download this on a separate webpage.

Our glass federation – The GGF (Glass and Glazing Federation) have also produced a Safety Guidance for Homeowners.

We would insist that both documents are read and that you accept the terms before allowing us into your home

Further updates

We will update this page as and when we have further information or government guidance.

Sales calls/Urgent service calls

Our current opening hours are between 9.00am and 5.00pm Monday to Friday and Saturday between 9.00am to 2.00pm. If you are calling outside of these times then please do leave a message as this is constantly monitored and will be dealt with remotely. Our contact number is

You can also contact us via email. [email protected]

Our previous news release on trading can be found here